Your account. Your choice.
Account &
Data Deletion
Request deletion of your AUROVEXIS account and associated personal information. You do not need to reinstall the app to contact us.
Request deletion by email
Send an email to support@aurovexis.co with the subject AUROVEXIS account and data deletion request.
- Use your account email if you have one. Tell us whether you want the entire account deleted or only specific data.
- If you cannot access that email, or used an anonymous account, explain this so we can help identify the account safely.
- We will review the request, verify ownership where needed, and explain completion or any necessary follow-up.
This opens your email app. You must send the email to submit the request. If no email app opens, copy the address into your preferred email service.
Do not include passwords, bank logins, authentication codes, or full account numbers.
In-app option
In the app, go to Profile → Settings → Delete account when account services are connected. Follow the confirmation prompts. If the option is unavailable or returns an error, use the email route above. Do not assume deletion succeeded without a successful confirmation.
What your request covers
- Your AUROVEXIS sign-in account and associated cloud profile.
- Community messages you authored, leaderboard entry, verified Rise history, and account-linked settings.
- Linked-account connections and associated financial data held by AUROVEXIS, if you used Bank Sync.
- Other account-linked personal information, subject to the limited retention exceptions below.
You may also request deletion of specific information without requesting full account deletion. We will explain if keeping an account or feature functioning requires the data you want removed.
Local records and exported copies
Cloud-account deletion is separate from the financial records stored on your device. Export any records you want to keep, then use Profile → Reset local data to remove the app’s local financial records. Remove exported files and device or cloud-backup copies separately. We cannot erase copies held on your device or by other users.
Connected banks and subscriptions
If available, use Bank Sync’s disconnect option to request removal of an individual bank connection. You can also contact us to request disconnection and deletion. Imported local records and previously derived summaries require separate cleanup; do not treat a disconnect confirmation as proof that every copy has been removed.
Deleting an AUROVEXIS account does not close your bank account or automatically delete records held by a financial institution or Plaid under their own policies. You can review your connected applications through Plaid Portal.
Account deletion does not cancel an Apple or Google subscription. Manage or cancel that subscription separately in the purchasing store. Subscription cancellation is not required to send us a deletion request.
Timing and limited retention
We will handle requests without undue delay and within applicable legal deadlines after necessary verification. We will tell you if extra verification or an extension is needed.
Some records may require limited retention for legal obligations, fraud prevention, security investigations, or disputes. We will explain relevant exceptions when responding, unless prohibited by law. Apple, Google, financial institutions, and other providers may retain their own records under their policies.
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